How do I return an Item

To return goods please complete our online return form –

“My item is too big/ small / I don’t like the colour or unwanted gift.”

Please complete an online returns form / procedure within 14 days of receiving the item. Then arrange for the goods to be send back to us. Returned goods must be unused, and supplied with their original packaging.

Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.

“My item was faulty on Arrival”

Please fill in our returns form before sending us the item. Your refund will be processed once we have received the completed form and the goods.

  1. Please state if you require a refund or replacement
  2. Note – Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.

“Who pays the postage on returned Items?”

If you return something due to it being unsuitable or e.g. an unwanted gift, you will need to pay the postage for it to be returned to us.

If you need to return a faulty item we will refund up to £10 postage. For larger items (UK only) we can arrange collection from you. Please include the best address and day on the returns form so we can quickly arrange this.

Wombat Returns Form

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